CALLBACK NIGHTMARE

The work order was closed. The problem wasn't.

Work orders closed this period

Of those, reopened within 30 days

What a callback looks like

WO-1042HVAC — no cooling

Closed

WO-1068HVAC — no cooling (recurring)

Closed

WO-1105HVAC — no cooling (again)

Reopened

Illustrative pattern — not your actual tickets

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A reopened ticket doesn't prove the original fix failed — a delivery, a resident schedule conflict, a second unrelated issue can all look identical here. It's a reason to check the pattern, not a verdict on any one repair.

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